Delta OperationsOpérations Delta
FREN

TOOL 03

SME express audit

Assess process, data, and tool maturity in about 15 minutes.

1. Our key processes are documented and understood.
2. Repetitive tasks are identified and measured.
3. Information enters our systems only once.
4. Responsibilities and handoffs are clear.
5. Delays and queues are visible.
6. Errors and rework are measured.
7. Our tools still meet current needs.
8. Systems can exchange data.
9. Important data is structured and reliable.
10. Operating metrics are available quickly.
11. Access and sensitive information are controlled.
12. One person owns each key process.
13. Teams participate in tool changes.
14. We have a prioritized improvement list.

Three priority opportunities

    Recommended next steps